Case Study: NEST Enhances Hybrid Workplace Management with Tactic’s Intuitive Platform

Industry: Integrated Facilities Management

Location: Mantua, NJ & Bonita Springs, FL

Featured Contact: David Osmer, Organizational Development Manager

The Challenge

As NEST grew, and schedules shifted from remote to hybrid, managing their workspaces became increasingly complex. Their previous solution, Robin, was cumbersome to use, offered limited flexibility, and left David and his team feeling frustrated and unsupported. With hybrid work evolving rapidly, they needed a solution that would not only streamline their operations but also be user friendly to use daily.

The Switch to Tactic

NEST decided to replace Robin with Tactic, drawn by its intuitive, user-friendly design and powerful workspace management capabilities. The switch was driven by several key factors:

• Simplicity and Ease of Use: Tactic’s interface is designed with clarity and accessibility in mind, enabling employees to quickly find and book the spaces they need without extra training or confusion.
• Real-Time, Interactive Floor Plans: The visual floor plan view gives employees immediate insight into workspace availability, removing guesswork and reducing friction.
• Flexible Administration and Custom Reservation Rules: Unlike Robin, Tactic empowers administrators to tailor reservation policies by location, department, or role, ensuring fairness and reducing conflicts.

The Results

• Seamless Onboarding: David noted that the switch from Robin to Tactic was smooth and effortless, with employees adapting quickly thanks to Tactic’s straightforward interface.
• More Confident Users: Employees now have a clear, easy-to-navigate view of their workspace options, boosting confidence in scheduling and collaboration.
• Outstanding Support: David praised Erik from Tactic’s support team for his consistent, friendly, and fast assistance – a welcome contrast to the challenges they faced with Robin.
• Anticipation for New Features: David shared how excited he is for the upcoming version of Tactic and enhancements to the interactive floor plan functionality, knowing the platform will continue to evolve with their needs.

“We couldn’t be happier with Tactic. It’s so much easier to use and way more intuitive than Robin ever was. Erik and the team have been incredible – whenever we’ve needed anything, they’ve been right there to help. We’re really excited to see what’s next with Tactic.”

— David Osmer, NEST

The Key Takeaway: Intuitive, User-Friendly Experience

For David and NEST, the biggest benefit of Tactic has been its intuitive, user-focused design – a stark difference from their experience with Robin. Tactic’s clean layout, interactive floor plan integration, and admin-friendly controls have made day-to-day workspace management not just easier but genuinely enjoyable.

Looking Ahead

With Tactic, NEST has found a partner that matches their vision for a smarter, more flexible workplace. As they look ahead, they’re confident Tactic will continue to deliver the intuitive experience and responsive support they’ve come to rely on.

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Case Study: Grammarly’s Evolving Hybrid Workplace Powered by Tactic

Customer: Grammarly

Industry: Technology – AI Writing Assistance

Region: North America & Global

Primary Contact: Tiffany Owyang Lam, North America Workplace Experience Manager

Overview

Grammarly, the AI-powered writing assistant trusted by millions, has embraced a dynamic hybrid work model that balances remote flexibility with intentional in-person collaboration. To enable this vision, Grammarly partnered with Tactic to transform how their teams book and manage workspaces.
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Challenge

Before the pandemic, Grammarly operated a traditional five-day office workweek. Post-pandemic, they needed to pivot to a hybrid model while ensuring:

• Flexibility for team members to choose how and where they work.
• In-office experiences that go beyond just “being there” – focusing on collaboration and connection.
• Scalable processes for hosting larger groups and ensuring smooth logistics.

Key Hybrid Work Challenges:

• Balancing autonomy with structured collaboration.
• Equipping managers with the tools to plan impactful on-sites.
• Creating spaces that support both focused work and team synergy.

Transition to Hybrid

Employee surveys revealed that over 90% of team members didn’t need to be in the office daily. Grammarly adopted a remote-first hybrid model – centered around “planned on-sites,” where teams come together for meaningful moments of collaboration, like engagement weeks and project sprints.

Tiffany Owyang Lam’s Workplace Experience Team:

• Defined clear parameters for what in-office days should offer (e.g., breakfast, social hours, events for larger groups).
• Supported managers in crafting impactful experiences.
• Balanced “white glove” service with self-service booking – meeting teams halfway to drive engagement.

The Role of Tactic

To simplify and scale this dynamic hybrid model, Grammarly integrated Tactic’s powerful desk and room booking platform.

Tactic helped Grammarly:

• Book desks and rooms efficiently, supporting a seamless hybrid experience.
• Equip managers with easy, intuitive tools to plan on-sites confidently.
• Provide Workplace Experience Teams with actionable data to optimize usage and adapt services.

“We’re seeing a shift to more flexible, cafe-style environments… Tactic has been a key partner, helping us book and manage these dynamic workspaces effortlessly.”

— Tiffany Owyang Lam, North America Workplace Experience Manager, Grammarly

Outcomes

• Flexibility for Every Role: No rigid mandates – Grammarly empowers managers to plan in-person work that aligns with their teams’ specific goals.
• Manager & Team Empowerment: Tactic’s platform removes confusion and bottlenecks, helping managers and Workplace Experience Teams align smoothly.
• Data-Driven Design & Improvement: Feedback and data (gathered with ASD | SKY) inform workplace design, blending collaborative energy with quiet focus.
• Seamless Employee Experience: The result? A hybrid workplace that fosters connections, boosts engagement, and supports thriving teams.

Looking Ahead

Grammarly continues to evolve their hybrid work model – listening to team member feedback and adapting to new needs. In Tiffany’s words:

“It’s a learning and ongoing process. Our Workplace Experience Team always has to be the most adaptable.”

— Tiffany Owyang Lam

With Tactic as a trusted partner, Grammarly is shaping a flexible, connected workplace that empowers every team member, wherever they are.

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Case Study: VGM Group Streamlines Hybrid Workplace Management Across Business Units

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Industry: Healthcare & Business Services

Locations: Nationwide

Primary Contact: Shanon Eckhardt, VP of Corporate Projects

The Challenge

As VGM Group expanded its operations and shifted to a hybrid work model, it became increasingly difficult to manage space reservations across multiple departments and office locations. Legacy tools lacked flexibility, offered limited visibility into workspace availability, and didn’t scale with VGM’s growing footprint. The need for a more centralized, intuitive solution became clear.

The Solution

VGM Group selected Tactic to modernize its workplace management approach and provide a better experience for both administrators and employees.

Key platform capabilities utilized:

• Real-Time Desk & Room Booking: Empowered employees to reserve workspaces quickly and confidently.
• Custom Reservation Policies: Enabled VGM to set up rules by department, location, and role—reducing scheduling conflicts.
• Interactive Floor Maps: Visual map views improved clarity on workspace layout and availability.
• Dedicated Support Channel: Tactic provided direct contacts for support and map update requests, increasing responsiveness.

The Results

Impact Area

Outcome

IT & Admin Workload

50% reduction in scheduling-related support tickets

Employee Experience

3x faster workspace booking and fewer conflicts

Rollout Speed

<30 days for full adoption across pilot teams

Expansion Plans

Active planning to roll out to additional business units in the coming year

These improvements have saved time for both users and administrators, reduced manual coordination, and laid the foundation for a more agile, scalable workplace strategy.

“We absolutely appreciate the support, the fast response time, and the flexibility the platform offers. Erik from the support team was especially helpful with our needs around reservation restrictions.”

— Shanon Eckhardt, VP of Corporate Projects, VGM Group

Looking Ahead

With strong internal adoption and measurable efficiency gains, VGM Group plans to continue expanding its use of Tactic across more locations and departments. The platform’s flexibility and responsive support have made it a core part of VGM’s modern workplace toolkit.

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Case Study: Grammarly’s Evolving Hybrid Workplace Powered by Tactic

Customer: Grammarly

Industry: Technology – AI Writing Assistance

Region: North America & Global

Primary Contact: Tiffany Owyang Lam, North America Workplace Experience Manager

Overview

Grammarly, the AI-powered writing assistant trusted by millions, has embraced a dynamic hybrid work model that balances remote flexibility with intentional in-person collaboration. To enable this vision, Grammarly partnered with Tactic to transform how their teams book and manage workspaces.
‍

Challenge

Before the pandemic, Grammarly operated a traditional five-day office workweek. Post-pandemic, they needed to pivot to a hybrid model while ensuring:

• Flexibility for team members to choose how and where they work.
• In-office experiences that go beyond just “being there” – focusing on collaboration and connection.
• Scalable processes for hosting larger groups and ensuring smooth logistics.

Key Hybrid Work Challenges:

• Balancing autonomy with structured collaboration.
• Equipping managers with the tools to plan impactful on-sites.
• Creating spaces that support both focused work and team synergy.

Transition to Hybrid

Employee surveys revealed that over 90% of team members didn’t need to be in the office daily. Grammarly adopted a remote-first hybrid model – centered around “planned on-sites,” where teams come together for meaningful moments of collaboration, like engagement weeks and project sprints.

Tiffany Owyang Lam’s Workplace Experience Team:

• Defined clear parameters for what in-office days should offer (e.g., breakfast, social hours, events for larger groups).
• Supported managers in crafting impactful experiences.
• Balanced “white glove” service with self-service booking – meeting teams halfway to drive engagement.

The Role of Tactic

To simplify and scale this dynamic hybrid model, Grammarly integrated Tactic’s powerful desk and room booking platform.

Tactic helped Grammarly:

• Book desks and rooms efficiently, supporting a seamless hybrid experience.
• Equip managers with easy, intuitive tools to plan on-sites confidently.
• Provide Workplace Experience Teams with actionable data to optimize usage and adapt services.

“We’re seeing a shift to more flexible, cafe-style environments… Tactic has been a key partner, helping us book and manage these dynamic workspaces effortlessly.”

— Tiffany Owyang Lam, North America Workplace Experience Manager, Grammarly

Outcomes

• Flexibility for Every Role: No rigid mandates – Grammarly empowers managers to plan in-person work that aligns with their teams’ specific goals.
• Manager & Team Empowerment: Tactic’s platform removes confusion and bottlenecks, helping managers and Workplace Experience Teams align smoothly.
• Data-Driven Design & Improvement: Feedback and data (gathered with ASD | SKY) inform workplace design, blending collaborative energy with quiet focus.
• Seamless Employee Experience: The result? A hybrid workplace that fosters connections, boosts engagement, and supports thriving teams.

Looking Ahead

Grammarly continues to evolve their hybrid work model – listening to team member feedback and adapting to new needs. In Tiffany’s words:

“It’s a learning and ongoing process. Our Workplace Experience Team always has to be the most adaptable.”

— Tiffany Owyang Lam

With Tactic as a trusted partner, Grammarly is shaping a flexible, connected workplace that empowers every team member, wherever they are.

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