Case Study: Grammarly’s Evolving Hybrid Workplace Powered by Tactic

Customer: Grammarly

Industry: Technology – AI Writing Assistance

Region: North America & Global

Primary Contact: Tiffany Owyang Lam, North America Workplace Experience Manager

Overview

Grammarly, the AI-powered writing assistant trusted by millions, has embraced a dynamic hybrid work model that balances remote flexibility with intentional in-person collaboration. To enable this vision, Grammarly partnered with Tactic to transform how their teams book and manage workspaces.

Challenge

Before the pandemic, Grammarly operated a traditional five-day office workweek. Post-pandemic, they needed to pivot to a hybrid model while ensuring:

• Flexibility for team members to choose how and where they work.
• In-office experiences that go beyond just “being there” – focusing on collaboration and connection.
• Scalable processes for hosting larger groups and ensuring smooth logistics.

Key Hybrid Work Challenges:

• Balancing autonomy with structured collaboration.
• Equipping managers with the tools to plan impactful on-sites.
• Creating spaces that support both focused work and team synergy.

Transition to Hybrid

Employee surveys revealed that over 90% of team members didn’t need to be in the office daily. Grammarly adopted a remote-first hybrid model – centered around “planned on-sites,” where teams come together for meaningful moments of collaboration, like engagement weeks and project sprints.

Tiffany Owyang Lam’s Workplace Experience Team:

• Defined clear parameters for what in-office days should offer (e.g., breakfast, social hours, events for larger groups).
• Supported managers in crafting impactful experiences.
• Balanced “white glove” service with self-service booking – meeting teams halfway to drive engagement.

The Role of Tactic

To simplify and scale this dynamic hybrid model, Grammarly integrated Tactic’s powerful desk and room booking platform.

Tactic helped Grammarly:

• Book desks and rooms efficiently, supporting a seamless hybrid experience.
• Equip managers with easy, intuitive tools to plan on-sites confidently.
• Provide Workplace Experience Teams with actionable data to optimize usage and adapt services.

“We’re seeing a shift to more flexible, cafe-style environments… Tactic has been a key partner, helping us book and manage these dynamic workspaces effortlessly.”

— Tiffany Owyang Lam, North America Workplace Experience Manager, Grammarly

Outcomes

• Flexibility for Every Role: No rigid mandates – Grammarly empowers managers to plan in-person work that aligns with their teams’ specific goals.
• Manager & Team Empowerment: Tactic’s platform removes confusion and bottlenecks, helping managers and Workplace Experience Teams align smoothly.
• Data-Driven Design & Improvement: Feedback and data (gathered with ASD | SKY) inform workplace design, blending collaborative energy with quiet focus.
• Seamless Employee Experience: The result? A hybrid workplace that fosters connections, boosts engagement, and supports thriving teams.

Looking Ahead

Grammarly continues to evolve their hybrid work model – listening to team member feedback and adapting to new needs. In Tiffany’s words:

“It’s a learning and ongoing process. Our Workplace Experience Team always has to be the most adaptable.”

— Tiffany Owyang Lam

With Tactic as a trusted partner, Grammarly is shaping a flexible, connected workplace that empowers every team member, wherever they are.