Case Study: NEST Enhances Hybrid Workplace Management with Tactic’s Intuitive Platform
Industry: Integrated Facilities Management
Location: Mantua, NJ & Bonita Springs, FL
Featured Contact: David Osmer, Organizational Development Manager
The Challenge
As NEST grew, and schedules shifted from remote to hybrid, managing their workspaces became increasingly complex. Their previous solution, Robin, was cumbersome to use, offered limited flexibility, and left David and his team feeling frustrated and unsupported. With hybrid work evolving rapidly, they needed a solution that would not only streamline their operations but also be user friendly to use daily.
The Switch to Tactic
NEST decided to replace Robin with Tactic, drawn by its intuitive, user-friendly design and powerful workspace management capabilities. The switch was driven by several key factors:
- Simplicity and Ease of Use: Tactic’s interface is designed with clarity and accessibility in mind, enabling employees to quickly find and book the spaces they need without extra training or confusion.
- Real-Time, Interactive Floor Plans: The visual floor plan view gives employees immediate insight into workspace availability, removing guesswork and reducing friction.
- Flexible Administration and Custom Reservation Rules: Unlike Robin, Tactic empowers administrators to tailor reservation policies by location, department, or role, ensuring fairness and reducing conflicts.
The Results
- Seamless Onboarding: David noted that the switch from Robin to Tactic was smooth and effortless, with employees adapting quickly thanks to Tactic’s straightforward interface.
- More Confident Users: Employees now have a clear, easy-to-navigate view of their workspace options, boosting confidence in scheduling and collaboration.
- Outstanding Support: David praised Erik from Tactic’s support team for his consistent, friendly, and fast assistance – a welcome contrast to the challenges they faced with Robin.
- Anticipation for New Features: David shared how excited he is for the upcoming version of Tactic and enhancements to the interactive floor plan functionality, knowing the platform will continue to evolve with their needs.
“We couldn’t be happier with Tactic. It’s so much easier to use and way more intuitive than Robin ever was. Erik and the team have been incredible – whenever we’ve needed anything, they’ve been right there to help. We’re really excited to see what’s next with Tactic.”
— David Osmer, NEST
The Key Takeaway: Intuitive, User-Friendly Experience
For David and NEST, the biggest benefit of Tactic has been its intuitive, user-focused design – a stark difference from their experience with Robin. Tactic’s clean layout, interactive floor plan integration, and admin-friendly controls have made day-to-day workspace management not just easier but genuinely enjoyable.
Looking Ahead
With Tactic, NEST has found a partner that matches their vision for a smarter, more flexible workplace. As they look ahead, they’re confident Tactic will continue to deliver the intuitive experience and responsive support they’ve come to rely on.