Enhancing hybrid workplace management with Tactic’s intuitive platform.
The Challenge
As NEST grew and schedules shifted from remote to hybrid, managing their workspaces became increasingly complex.
Their previous solution, Robin, was cumbersome to use, offered limited flexibility, and left David Osmer and his team feeling frustrated and unsupported. With hybrid work evolving rapidly, they needed a solution that would not only streamline their operations but also be genuinely user-friendly for daily use.
The Switch to Tactic
NEST decided to replace Robin with Tactic, drawn by its intuitive design and powerful workspace capabilities. The switch was driven by a need for simplicity, accessibility, and better administrative control.
- Simplicity & Ease of Use: An interface designed with clarity in mind, enabling employees to book spaces without confusion.
- Real-Time Floor Plans: Visual maps provided immediate insight into availability, removing guesswork and friction.
- Flexible Administration: Administrators could finally tailor reservation policies by location, department, or role—ensuring fairness.
The Results
The transition was smooth and effortless. Employees adapted quickly thanks to Tactic’s straightforward interface, and the facilities team gained a clear, easy-to-navigate view of workspace options.
Unlike their previous experience, David praised the Tactic support team for being consistent, friendly, and fast—a welcome contrast to the challenges faced with Robin.
"We couldn't be happier with Tactic. It's so much easier to use and way more intuitive than Robin ever was. Erik and the team have been incredible—whenever we've needed anything, they've been right there to help."
The Key Takeaway
For David and NEST, the biggest benefit has been the intuitive, user-focused design. Tactic's clean layout, interactive floor plan integration, and admin-friendly controls have made day-to-day workspace management not just easier, but genuinely enjoyable.
