Workplace Requests

Workplace requests, without the chaos.

Centralize office requests, route them to the right team, and keep every ticket moving from submission to resolution.

See the workflow Book a demo
New request submitted

Monitor in Conf Room B is flickering.

Submit Request
Create ticket
Workplace Requests

Open requests

Open
Assigned
Broken monitor · Room 402
Sarah J.•IT
New
Leaky faucet · Kitchen
Mike T.•Facilities
In progress
Lunch for board meeting
Emma D.•Catering
Resolved
Keyboard replacement
Alex R.•IT
Resolved

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How it works

Submit it. Route it. Resolve it.

Tactic gives employees one simple place to report issues while giving workplace teams the structure to manage every request.

01
Submit request
Request created
Submit

Report an issue fast

Employees submit requests from the web, mobile, or Slack without chasing down the right person.

02
Assigned to IT
Automate

Route to the right team

Requests can be assigned by category, location, priority, or team so nothing gets lost.

03
In progress
Resolve

Track every resolution

Teams update status, add comments, and close the loop with automatic requester notifications.

Workplace Requests

Built for employees. Designed for the teams behind them.

Give employees a simple way to ask for help while giving IT, facilities, and workplace teams the tools to organize, route, and resolve every request.

Submit requests in seconds.

Employees can submit requests for IT, AV, catering, supplies, or facilities from one simple portal without chasing down the right person.

Try the portal
New Request
IT
Facilities
Catering
Submit request
Request created
Tactic
Tactic Bot
Ticket created Monitor issue submitted and routed to IT.
Tactic
Tactic Bot
Ticket resolved Monitor replaced. Request closed.

Stay updated in Slack or Teams.

Requesters get automatic updates when tickets are created, assigned, updated, or completed, without having to ask for status.

See integrations

Track progress without follow up.

Employees can see where their request stands, who owns it, and when it has been completed from web, mobile, or chat.

Request Status

Request received

Submitted at 10:00 AM

In progress

Assigned to IT

Resolved

Monitor replaced

Route every request automatically.

Assign requests by category, location, priority, or team so IT, facilities, and workplace operations each get the right tickets.

See routing
Ticket Routing
Monitor issue
Sarah J. • 4th Floor
Coffee machine
Breakroom • 2nd Floor
Facilities
Active Tickets
Wi-Fi issue
Lunch order
Working
Keycard access
Resolved

Manage work with clear workflows.

Track what is open, what is in progress, and what is resolved with workflows that match how your team actually operates.

View workflows

Improve service with better data.

Understand request volume, resolution times, recurring issues, and team workload so you can spot bottlenecks before they become bigger problems.

Weekly Volume
Requests by day
Ask Tessa

Just tell Tessa what’s wrong.

Employees can report workplace issues in plain language. Tessa turns the message into a ticket, adds the right details, and routes it to the correct team.

Create tickets from chat
Route to IT, facilities, or workplace teams
Keep requesters updated automatically

Tessa AI

Online • Workplace Assistant
The coffee machine on the 2nd floor is leaking.
Got it. I created a high priority ticket and routed it to Facilities.
#FAC-2045 Open
Equipment maintenance

Leaking coffee machine
2nd Floor Kitchen

Facilities
High priority
I’ll notify you when the team updates or resolves it.
New request Printer jam • 2m ago
Assigned to you Broken monitor • 15m ago
Ticket resolved Kitchen sink • 1h ago
For field teams

Resolve requests from the floor.

Facilities, IT, and workplace teams can receive new requests, add photos, update statuses, and close tickets from their phone while moving through the office.

Push alerts
Photo updates
Close tickets
See mobile workflows →
Workplace Requests

Everything you need to manage workplace tickets.

Streamline facilities, IT, AV, catering, visitor services, and more from one unified request dashboard.

Custom request categories

Create request types for IT, AV, catering, facilities, supplies, or any workflow your team manages.

Automated routing

Route requests to the right owner or team based on category, priority, building, floor, or location.

Status tracking

Track every request from submitted to assigned, in progress, and resolved without manual follow-up.

Recurring tasks + automations

Automate cleaning cycles, routine checkups, recurring catering needs, inspections, and more.

Slack + Teams notifications

Send request updates where employees already work, including new tickets, assignments, and resolutions.

Analytics + insights

Monitor request volume, response times, recurring issues, and team workload to improve service delivery.

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