Put the issue on the map.
Choose a desk, room, or floor, or drop a pin at the exact point. Give the team a useful starting place, not a vague description of where to look.
Workplace requests
Pin the problem.Keep work moving.
Give employees a simple way to ask for help. Connect every request to the place, people, and details your team needs to resolve it.
Office map · Meeting room
01 · Locate
Location attachedShow exactly where help is needed.
A meeting room display is not connecting. Attach a pin so the team can find the issue.
From a pin to a resolution
Less back-and-forth. More getting it done.
Keep the request and its context together, so employees can get help and teams can get to work.
Ask for the right help.
Pick a request type and add the details needed to act. From a broken monitor to a room setup, the request starts with the right context.
Own it. Update it. Close it.
Assign an owner, set a priority, and track the status. Keep comments and activity with the request through resolution.
For the teams behind the workplace
One queue. A clear next step.
See what needs triage, what is in progress, and what has been resolved. Filter by category, location, requester, or assignee to focus on the work that needs attention.
- Clear ownership and priority for each ticket
- Comments and activity in the same request
- Location context with a link back to the map
Workplace Requests
Meeting room displayAV · Meeting roomIn progress
Leaking kitchen tapFacilities · KitchenNeeds triage
Team seating changeMove request · Team neighborhoodOpen
Replacement monitorIT · Desk 12Resolved
Illustrative requests showing a connected team workflow.
More than a help ticket
The work around the workplace. Connected.
Bring requests into the moments that create them, from planning a meeting to moving a team.
Fix the things that get in the way.
Report repairs, equipment issues, and everyday workplace needs. Keep the location, details, and resolution together.
Get the room ready, too.
Connect AV, catering, and setup requests to the reservation. Give the team delivering the service the context of the meeting.
Explore room booking →Keep the decision with the work.
Manage reservation approvals and request workflows that need review. Make pending decisions visible alongside operational requests.
Turn a seating change into action.
Bring move requests into the same workspace as everyday tickets. Connect the request to your wider space and move process.
Explore Space & Move →Workplace request questions
Clear requests. Clear answers.
A closer look at how the workflows connect.
Explore pricing →What is workplace request management?
Workplace request management gives employees a way to ask for help and gives teams a shared process for handling it. Tactic brings request submission, location context, ownership, comments, and status tracking into one workplace platform.
Can employees drop a pin on the office map?
Yes. When choosing a request location, employees can select a desk or room, a floor, or a specific point on the map. The location stays with the request so the team can find where help is needed.
How do teams manage and resolve tickets?
The Workplace Requests queue includes views for unresolved requests, triage, in-progress work, resolved tickets, and assigned requests. Teams can manage the assignee, priority, status, comments, and activity on an individual request.
What kinds of requests can Tactic support?
Teams can configure request types for workflows such as facilities issues, IT support, AV equipment, catering, room setup, and moves. The available forms and approval steps depend on how your organization configures them.
Can requests be connected to room reservations?
Yes. Meeting services such as AV, catering, and room setup can be requested alongside a reservation. Workplace Requests also provides access to reservation approvals and request workflows awaiting review.
Are move requests part of the same workflow?
Move requests can be managed in Workplace Requests, alongside facilities and other operational tickets. Tactic’s Space & Move capabilities support the wider seating and move management process.
Keep your workplace moving
Less chasing requests. More taking care of people.
Bring your facilities, AV, approval, and move workflows. We’ll show you how they come together in Tactic.
