Workplace Requests

The easiest way to manage workplace requests.

From broken monitors to catering needs, centralize every request. Tactic simplifies submission, routing, and resolution so your team can get back to work.

See the workflow Book a demo

New Request: IT Support

"Monitor in Conf Room B is flickering..."

New Request

Submit Ticket

Workplace Requests

All Tickets

Open

My Tickets

Broken Monitor - Room 402

Sarah J. • IT Team

New

Leaky Faucet in Kitchen

Mike T. • Facilities

In Progress

Lunch for Board Meeting

Emma D. • Culinary

Resolved

Keyboard Replacement

Alex R. • IT Team

Resolved

Trusted by fast growing companies

How it works

Get started

Submit

Report an issue

Employees submit requests instantly via the web app, mobile, or Slack. No login hurdles or complex forms.

Automate

Route to the right team

Rules automatically assign tickets to IT, Facilities, or Culinary based on the category or location.

Resolve

Track & complete

Admins update status, add comments, and close tickets. Requesters get notified automatically.

Workplace Requests

Make it easy to get things done.

From IT to catering to facilities, employees submit requests and teams track and resolve them with zero friction.

Submit requests in seconds.

Employees create requests for any category—IT, AV, catering, or facilities—all from one simple place. No more chasing down the office manager.

Try the portal

New Request

Broken monitor...

High Priority

Submit Ticket

Ticket Submitted!

Tactic Bot 10:42 AM

Ticket Created

Request submitted.

Tactic Bot

Ticket Resolved

Monitor replaced.

Notify + update through Slack or Teams.

Get alerts when requests are created, assigned, updated, or completed, without ever leaving your collaboration tools.

See integrations

Track progress on the go.

Employees can check the status of their requests from their phone, see who is working on it, and get notified when it's done.

Ticket #402 Status

Request Received

10:00 AM

In Progress

Assigned to IT Team

Resolved

Monitor Replaced

Manage + resolve with confidence.

Admins route requests, set categories, assign owners, and update statuses, backed by full reporting visibility.

Manage tickets

Ticket Routing

Monitor Issue

Sarah J.

Catering

Mike T.

FACILITIES

Active Tickets

Wi-Fi IssueOpen

Lunch OrderWorking

KeycardDone

Track every step of the workflow.

See exactly what's pending and what's done. Customize workflows to match your team's process, from "Open" to "Resolved."

View workflows

Optimize service performance.

Track resolution times, volume by category, and team performance to identify bottlenecks and improve service.

Weekly Volume

Ask Tessa

Report issues in seconds.

Don't make employees fill out complex forms. With Tessa, they can report broken equipment, spills, or IT issues just by chatting in Slack or Teams.

Instant Ticket Creation

Auto-Routes to Facilities

Real-time Status Updates

Tessa AI

Online • Intelligent Agent

The coffee machine on the 2nd floor is leaking.

Thanks for letting me know. I've created a High Priority ticket for the Facilities team.

#FAC-2045 Open

Equipment Maintenance

Leaking Coffee Machine
2nd Floor Kitchen

I'll send you a notification when it's resolved.

New Request Printer Jam • 2m ago

Assigned to You Broken Monitor • 15m ago

Ticket Resolved Kitchen Sink • 1h ago

For Facilities Teams

Resolve tickets from the floor.

Facilities teams don't work from a desk. Give them the power to view, update, and resolve requests instantly from their mobile device.

Push notifications for new requests

Upload photos of repairs instantly

Close tickets on the go

App Store Google Play

Workplace Requests

Core request + ticketing capabilities

Streamline facilities, IT, AV, catering, visitor services and more — all from one unified dashboard.

Smart Request Categories

Submit IT, AV, catering, or facilities requests — or build custom categories.

Automated Routing

Requests auto-route to the right team — no manual sorting, no bottlenecks.

Status Tracking

See progress instantly — from submitted to assigned to resolved.

Recurring + Automated Rules

Automate cleaning cycles, routine checkups, catering needs, and more.

Slack + Teams Notifications

Get alerts when requests are assigned, updated, or completed.

Analytics + Insights

Track volume, response time, categories, and trends for smarter planning.

Latest Insight

NEST: Intuitive Workspace Management

Why Nest switched from Robin to Tactic for a smarter, more flexible workplace.

‍

Grammarly: Optimizing for Hybrid

How the world’s top writing assistant optimized hybrid work with Tactic.
‍

VGM Group: Scaling Hybrid Work

Unifying workplace reservations to streamline a growing enterprise.

‍

1010data: Transitioning to Hybrid

Transforming operations with a seamless shift to hybrid collaboration.

The easiest way to manage workplace requests.

All Tickets

How it works

Report an issue

Route to the right team

Track & complete

Make it easy to get things done.

Submit requests in seconds.

Notify + update through Slack or Teams.

Track progress on the go.

Request Received

In Progress

Resolved

Manage + resolve with confidence.

Track every step of the workflow.

Optimize service performance.

Tessa AI

Equipment Maintenance

Resolve tickets from the floor.

Core request + ticketing capabilities

Smart Request Categories

Automated Routing

Status Tracking

Recurring + Automated Rules

Slack + Teams Notifications

Analytics + Insights

Latest Insight

NEST: Intuitive Workspace Management

Grammarly: Optimizing for Hybrid

VGM Group: Scaling Hybrid Work

1010data: Transitioning to Hybrid

Schedule a demo and see Tactic in action.

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Solutions

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