Workplace request management. Pin the problem. Keep work moving.

Workplace request management software gives employees one place to report an issue or ask for a service, and gives responders one queue. Each request carries its type, location, owner, and status. Tactic adds the office map, so every request shows where help is needed.

In Tactic, they open Workplace Requests and select Create Request. Four fields do the job: a title, a description, the request type, and where the problem is. New requests arrive with an Open status, ready for that type’s request managers to pick up.

Every request type has its own request managers. Managers and admins can assign an owner to a request, and the new owner gets a notification. Admins can set an owner when they create a request; requests from standard members start unassigned. Anyone can comment in the thread.

Updates and comments reach people through Slack, Microsoft Teams, the Tactic mobile app, and email. Owners hear about it when a request is assigned to them. Because the whole conversation lives in the request thread, nobody has to search old emails for the latest status.

Yes. While booking a room, add a request, choose its type, and give it a title and description. Tactic fills in the reservation’s date, time, and location automatically, so the catering or AV team knows exactly when and where to show up.

Admins go to Settings, open Workplace Requests, and create a request type such as Maintenance Request, IT Support, or Catering. Each type gets a name, a description, and the team members who act as request managers. Once saved, the type appears in the request menu for everyone.

For everyday office needs, yes. Each request behaves like a lightweight work order that stays tied to a place and a person. Teams running preventive maintenance on building equipment often keep a dedicated maintenance system for that work. Ask the Tactic team how requests fit alongside your current tools.

Yes. Existing Tactic customers can try Workplace Requests free for 30 days by emailing [email protected]. New teams can buy it on its own or alongside other Tactic products, and pricing is based on the resources you manage rather than total employee count.

Yes. Tactic supports SAML and SCIM for sign-in and user provisioning, with sign-in options that include Microsoft Entra ID and Okta. SOC 2 Type II documentation is available, so your IT and security teams can review Tactic before you roll requests out to employees.