Case Study: VGM Group Streamlines Hybrid Workplace Management Across Business Units
Industry: Healthcare & Business Services
Locations: Nationwide
Primary Contact: Shanon Eckhardt, VP of Corporate Projects
The Challenge
As VGM Group expanded its operations and shifted to a hybrid work model, it became increasingly difficult to manage space reservations across multiple departments and office locations. Legacy tools lacked flexibility, offered limited visibility into workspace availability, and didn’t scale with VGM’s growing footprint. The need for a more centralized, intuitive solution became clear.
The Solution
VGM Group selected Tactic to modernize its workplace management approach and provide a better experience for both administrators and employees.
Key platform capabilities utilized:
- Real-Time Desk & Room Booking: Empowered employees to reserve workspaces quickly and confidently.
- Custom Reservation Policies: Enabled VGM to set up rules by department, location, and role—reducing scheduling conflicts.
- Interactive Floor Maps: Visual map views improved clarity on workspace layout and availability.
- Dedicated Support Channel: Tactic provided direct contacts for support and map update requests, increasing responsiveness.
The Results
Impact Area
Outcome
IT & Admin Workload
50% reduction in scheduling-related support tickets
Employee Experience
3x faster workspace booking and fewer conflicts
Rollout Speed
<30 days for full adoption across pilot teams
Expansion Plans
Active planning to roll out to additional business units in the coming year
These improvements have saved time for both users and administrators, reduced manual coordination, and laid the foundation for a more agile, scalable workplace strategy.
“We absolutely appreciate the support, the fast response time, and the flexibility the platform offers. Erik from the support team was especially helpful with our needs around reservation restrictions.”
— Shanon Eckhardt, VP of Corporate Projects, VGM Group
Looking Ahead
With strong internal adoption and measurable efficiency gains, VGM Group plans to continue expanding its use of Tactic across more locations and departments. The platform’s flexibility and responsive support have made it a core part of VGM’s modern workplace toolkit.
