VGM & Associates
Customer Success Story

How VGM Group streamlined hybrid management across multiple business units.

Industry Healthcare Services
Headquarters Waterloo, IA
Company Size 1,000+ Employees
VGM Group Headquarters

The Challenge

As VGM Group expanded its operations and shifted to a flexible hybrid work model, managing space reservations across multiple departments and office locations became increasingly complex.

Their existing legacy tools lacked flexibility, offered limited visibility into real-time workspace availability, and couldn't scale with VGM's growing footprint. They needed a centralized, intuitive solution that employees would actually want to use.

The Solution

VGM Group selected Tactic to modernize its workplace management approach. By implementing Tactic, they provided a better experience for both administrators and employees through a unified platform.

Key Capabilities Deployed:
  • Real-Time Booking: Empowered employees to reserve desks & rooms instantly.
  • Custom Policies: Automated rules by department and location to reduce conflicts.
  • Interactive Maps: Visual floor plans improved daily wayfinding and collaboration.

The Results

The impact was immediate. Active planning rolled out to additional business units within the first year, and adoption soared. These improvements saved time for both users and admins, reducing manual coordination and laying the foundation for a scalable workplace strategy.

50% Reduction in scheduling-related support tickets
3x Faster workspace booking speed
<30 Days To reach full adoption across pilot teams
100% Visibility into office utilization data

"We absolutely appreciate the support, the fast response time, and the flexibility of the platform. Tactic was especially helpful with our needs around reservation restrictions."

Shanan Eckhardt
VP of Corporate Projects, VGM Group

Looking Ahead

With strong internal adoption and measurable efficiency gains, VGM Group plans to continue expanding its use of Tactic across more locations. The platform's flexibility and responsive support have made it a core part of their modern workplace toolkit.