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Customer Success Story

Strong adoption and collaborative partnership in healthcare workplace management.

Industry Healthcare / Community Services
Customer Children’s Treatment Network
Use Case Workplace Management & Adoption
CTN Office

Overview

Children’s Treatment Network (CTN) is a network of partner organizations from health, community and education sectors committed to providing services to kids and youth with developmental needs and disabilities and their families.

As CTN continued supporting a collaborative workforce across its partner ecosystem, the organization sought a workplace platform that would be intuitive, reliable, and genuinely embraced by employees.

They chose Tactic to support their workplace operations — and the response exceeded expectations.

The Challenge

Introducing new systems in any organization can be complex. For CTN, success meant:

  • Ensuring employees could quickly understand and adopt the platform
  • Minimizing friction during rollout
  • Choosing a system that felt intuitive from day one
  • Partnering with a vendor who would listen and evolve alongside their needs

Adoption and change management were top priorities.

Solution: Tactic at CTN

CTN implemented Tactic as its workplace management platform, focusing on usability and simplicity to support a smooth employee experience.

From the beginning, the response from staff was overwhelmingly positive.

“We love Tactic. It has been such a great system to use. It’s been very well received — with very little negative feedback or concern. Huge win for you guys.”

Jennifer Powers
Children’s Treatment Network (CTN)

The platform’s intuitive design helped drive strong adoption, reinforcing confidence in the decision to implement Tactic.

A True Partnership

Beyond the platform itself, CTN highlights the partnership experience as equally important.

CTN has appreciated Tactic’s openness to feedback and willingness to evolve alongside their organization. Despite being a smaller organization, CTN has consistently felt heard and supported — with thoughtful consideration given to their feedback and evolving needs.

That responsiveness has helped build confidence in both the platform and the partnership.

Results

Strong employee adoption and positive internal reception
Minimal resistance to change during rollout
Reliable, easy-to-use workplace system
Vendor partnership built on responsiveness and collaboration

Looking Ahead

CTN is excited about Tactic’s evolving roadmap and the continued improvements to the platform.

As their workplace needs grow and change, CTN values having a responsive partner that listens, adapts, and works collaboratively to support their mission.