FreeAgent
Customer Success Story

How FreeAgent uses Tactic to make hybrid work easier.

FreeAgent uses Tactic to simplify desk booking, help employees plan office days, and give their workplace team better visibility into office usage.

Company FreeAgent
Industry Accounting Software
Workplace Model Hybrid Workplace
Platform Desk Booking + Usage Insights
FreeAgent team
Hybrid workplace management Helping employees plan better office days. FreeAgent gives employees a simple way to reserve desks and coordinate when they come into the office.

The Challenge

For FreeAgent, hybrid work created a new set of workplace management needs. Employees were no longer coming into the office on the same schedule every day, which made coordination more important.

Teams needed a simple way to reserve desks, understand office activity, and make the most of their time together. At the same time, FreeAgent’s workplace team needed a clearer view into how the office was being used over time.

Without the right platform, hybrid work can create friction for employees and workplace teams. Employees may not know where to sit or who else will be in the office, while workplace teams may struggle to identify usage patterns and make confident space decisions.

FreeAgent needed a solution that could:
  • Make desk booking simple for employees.
  • Help teams coordinate in-office days.
  • Give employees visibility into office activity.
  • Track how the workplace was being used.
  • Support flexible work without adding administrative burden.
  • Give the workplace team better data for space planning and office decisions.

The Solution

FreeAgent uses Tactic to manage desk booking and support hybrid work across their UK workplace.

With Tactic, employees can reserve a desk before coming into the office, plan their day with more confidence, understand where they will sit, and coordinate with teammates.

For the workplace team, Tactic provides visibility into workplace usage and office activity. The team can better understand how often employees are coming in, how desks are being used, and how workplace patterns change over time.

Rather than treating desk booking as a standalone feature, FreeAgent uses Tactic as a hybrid workplace management platform. Desk reservations help employees plan office days, while usage insights help the workplace team make more informed decisions about space.

Why FreeAgent Chose Tactic

FreeAgent needed a platform that was simple for employees and useful for workplace operations. Tactic gave their team an easy way to manage desk booking while also providing the visibility needed to support a hybrid workplace strategy.

Employees get a straightforward booking experience, and workplace teams get the data they need to understand office usage.

With Tactic, FreeAgent can:
  • Give employees a simple way to book desks.
  • Help teams plan when to come into the office.
  • Improve visibility into workplace attendance and usage.
  • Understand how office space is being used over time.
  • Support hybrid work without relying on manual processes.
  • Make more informed decisions about the workplace.

“Tactic gives our employees a simple way to book desks and plan their time in the office, while helping our workplace team better understand how the space is being used.”

Meg Worrell
Meg Worrell
FreeAgent

The Impact

With Tactic, FreeAgent has a simpler and more visible way to manage hybrid work. Employees can easily reserve desks and plan office days around their schedules and teams.

The workplace team has better insight into how the office is being used, helping them support employees and manage space more effectively.

For FreeAgent, Tactic is more than desk booking software. It is a hybrid workplace management platform that helps employees coordinate office days while giving workplace leaders the visibility they need to make better space decisions.

Key Outcomes

Easier Desk booking for employees before they come into the office.
Better Hybrid coordination across teams and office days.
Clearer Workplace usage visibility for office and space planning.
Scalable Hybrid workplace operations without unnecessary admin burden.

Looking Ahead

FreeAgent partnered with Tactic to make hybrid work easier to manage. By using Tactic for desk booking, hybrid coordination, and workplace usage tracking, FreeAgent gives employees a simple way to plan their office days while giving the workplace team better visibility into how space is being used.

Tactic helps FreeAgent move beyond basic desk reservations and toward a more connected, data-informed approach to hybrid workplace management.

FreeAgent team
FreeAgent team collaboration FreeAgent team workspace